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Dr. Hajah Azizah Binti Riduan

Pengarah Hospital Sultan Ismail

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HOSPITAL SULTAN ISMAIL. is a specialist tertiary hospital equipped with a fully computerized system known as Total Hospital Information System or THIS.

The construction of this hospital is in line with the government’s objective to make Malaysia a developed nation as outlined in Vision 2020 and the Vision of Malaysia’s Ministry of Health. To achieve the above, this hospital is designed and equipped with sophisticated and world class equipments.

This modern electronic hospital provides 15 Secondary and 2 Tertiary services in addition to other support services, with ‘day care’ services as a priority service to more than 700,000 people in the 8 district and its surrounding areas. This hospital is aslo a National Reference Center (National Referral Centre) to the ‘tertiary care’ services provided.

The hospital is developed on a 50 acres area comprising of a 6-storey clinical block and a 10-storey ward blocks and also residential quarters.

The hospital is equipped with 22 wards, 18 operating room, including five theater for ‘day care’ services, 2 operating theater in the emergency department. The hospital is equipped with 704 beds. There are 4 First Class Wards and 18 Second and Third Class Ward. In addition, a total of 88 beds were provided in the Intensive Care Unit, coronary Care Unit (CCU), Neonatal ICU (NICU), Burns Unit and High Dependency Ward specifically for intensive treatment.

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ALL ABOUT US

VISION

  • TO BECOME A CENTRE OF EXCELLENCE IN HEALTH SERVICE AND IN PROVIDING HUMAN EXCELLENCE GUIDE.

MISSION

  • Hospital Sultan Ismail, Johor Bahru is committed to:
    1. To provide excellent customer-oriented services.
    2. To protect rights and dignity of clients.
    3. To practise excellent work culture, effective communication, friendly, professional and team spirit.
    4. To safeguard the welfare of employees and to provide a safe and comfortable environment.
    5. To emphasize on innovative resource management efficiency.
    6. To provide training opportunities, career development and human development.
    7. To improve on quality by enforcing reasearch culture.

HSI PERFORMANCE INDICATOR 2016

2016 (Jan-Jul): % of medical reports prepared within the stipulated period: State& Specialist Hospitals: ≤4 weeks Other Hospitals: ≤2 weeks
Hand Hygiene Compliance Rate
Financial Management Performance Evaluation System

OBJECTIVE

  • To provide quality medical services, efficient, effective and customer friendly to all patients to achieve optimal healing.

CLIENT CHARTER

  • We promise to provide professional, safe, friendly, caring and quality.1.Priority will be given to critical and semi-critical cases in the Emergency Department and Trauma with waiting times as follows:
  • All critical cases (Red Zone) was treated with as well – instantly.
  • All case of semi-critical (Yellow Zone) treated within 15 minutes; and
  • Other cases (Green Zone) will be seen as a priority condition.2.Outpatient Clinic Services and Specialist Clinic will be provided by rotation and / or the patient’s condition. Priority will be given to children – children, pregnant women, the elderly and the disabled.
    3.Information will be given to customers regarding the disease and treatment.
    4.Privacy policies of  personal information, disease and care provided to patients is guaranteed.
    5.Clean, comfortable and safe facilities are provided.

Part 1: Steps Towards Excellent Hospital Sultan Ismail

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Part 2: Transformation of Hospital Sultan Ismail to Excellent Organisation

part 2 transformation

Comments / Complaints / Appreciation/ Proposal

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